Terms of service
WAGGLY — TERMS OF SERVICE
Last Updated: September 25, 2026
Welcome to Waggly.
These Terms of Service establish the rules and conditions that apply to your use of our website and to purchases made through Waggly. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. USE OF THE WEBSITE
By using Waggly, you agree to use our website lawfully and responsibly.
You may not use our website for fraudulent, illegal, unauthorized, or abusive activities, or in any way that could harm our business, other customers, or the operation of our website.
We reserve the right to restrict or terminate access to our website when we reasonably determine that these Terms of Service have been violated or that the website has been misused.
2. PRODUCTS AND INFORMATION
We make reasonable efforts to ensure that product descriptions, images, colors, specifications, dimensions, materials, and other information displayed on our website are accurate and up to date.
However, slight differences in color, appearance, or presentation may occur depending on your device, screen settings, lighting, photography, or other technical factors.
Product information, availability, specifications, images, and pricing may be updated or changed at any time without prior notice.
We reserve the right to limit the quantity of products purchased by a customer, household, account, or order when reasonably necessary.
3. PET PRODUCTS AND PRODUCT USE
Waggly offers products intended for use with pets.
Customers are responsible for using products appropriately and according to any instructions, warnings, recommendations, or limitations provided with the product or on the applicable product page.
Customers should supervise their pets when using products where supervision may reasonably be appropriate, particularly with toys, grooming tools, feeding accessories, or other products that may present risks if improperly used.
Products should be inspected before use and should not be used if they are damaged or defective.
Waggly does not provide veterinary, medical, nutritional, or professional animal-care advice through its website unless expressly stated otherwise.
If you have concerns about your pet's health, safety, nutrition, or specific needs, you should consult an appropriately qualified veterinary or animal-care professional.
4. PRICING AND PAYMENT
All prices displayed on our website are subject to change without prior notice.
You agree to provide complete and accurate billing, payment, and shipping information when placing an order.
We reserve the right to refuse, limit, or cancel an order in circumstances including:
- Suspected fraud or unauthorized activity;
- Incorrect pricing or product information;
- Product availability issues;
- Payment authorization problems;
- Duplicate or unusual orders; or
- Other circumstances requiring review.
If an order is canceled after payment has been processed, any applicable amount paid for the canceled portion of the order will be refunded in accordance with our Return & Refund Policy and applicable law.
5. ORDERS
Submitting an order means that we have received your purchase request. It does not guarantee that the order will be fulfilled in every circumstance.
An order may be canceled or adjusted if:
- A product becomes unavailable;
- There is an obvious error in product information or pricing;
- Payment cannot be successfully processed;
- Fraudulent or unauthorized activity is suspected; or
- Other circumstances prevent us from fulfilling the order.
When an order is canceled by us, we will notify the customer and, when applicable, issue a refund for the affected amount.
6. SHIPPING AND DELIVERY
Orders will be processed and shipped according to the information provided at checkout and our applicable shipping policies.
Estimated delivery times may vary depending on the destination, shipping method, product availability, carrier, customs procedures, and other logistical factors.
Waggly is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, customs-related delays, transportation disruptions, natural disasters, or other events outside our reasonable control.
However, nothing in these Terms of Service is intended to limit any consumer rights that apply when an order is not delivered within the timeframe required by applicable law.
7. RETURNS AND REFUNDS
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
By placing an order, you acknowledge that you have reviewed the conditions set out in that policy.
In the event of a conflict between these Terms of Service and our Return & Refund Policy, the specific terms of the Return & Refund Policy will apply to returns and refunds, together with any mandatory consumer rights provided by applicable law.
8. INTELLECTUAL PROPERTY
All content available on Waggly, including text, images, photographs, graphics, logos, videos, visual elements, product descriptions, and website design, is owned by Waggly or used with authorization.
You may not copy, reproduce, distribute, modify, publish, display, or use website content for commercial purposes without our prior written permission, except where otherwise permitted by applicable law.
9. CUSTOMER CONTENT AND REVIEWS
If you submit reviews, comments, photographs, videos, or other content to Waggly, you represent that:
- You have the necessary rights to submit and share the content;
- The content does not violate the rights of another person or business;
- The content is not fraudulent, unlawful, abusive, or misleading; and
- The content does not contain material that violates applicable laws.
By submitting content to Waggly, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with our business, website, marketing, and communication channels, to the extent permitted by applicable law.
We reserve the right to remove or decline to publish content that we reasonably believe is unlawful, fraudulent, abusive, offensive, misleading, or infringes upon the rights of others.
10. THIRD-PARTY LINKS AND SERVICES
Our website may contain links, integrations, or features provided by third-party websites, applications, services, or platforms.
Waggly does not control and is not responsible for the content, availability, security, privacy practices, policies, or terms of third-party websites or services.
Your use of third-party services is subject to the terms and policies established by those providers.
11. DISCLAIMER AND LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Waggly will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of, or inability to use, our website or services.
We do not guarantee that our website will always be available, uninterrupted, error-free, or completely secure.
Nothing in these Terms of Service is intended to exclude, restrict, or limit any rights, warranties, remedies, or liabilities that cannot legally be excluded or limited under applicable law.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.
The most current version will be available on this page, together with the applicable Last Updated date.
By continuing to use our website after changes are posted, you agree to the updated Terms of Service to the extent permitted by applicable law.
13. GOVERNING LAW
These Terms of Service will be interpreted in accordance with the laws applicable to Waggly and transactions made through our website.
Nothing in this section is intended to limit or override mandatory consumer rights or protections that apply to customers under applicable law.
14. CONTACT US
For questions regarding these Terms of Service, our products, or your order, please contact us:
Waggly
Pet Care Made Simple
Email: [customer service email]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM