Waggly — Shipping Policy

Last Updated: September 25, 2026

At Waggly, we want to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. ORDER PROCESSING

After your payment has been successfully confirmed, your order will be prepared for shipment.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

Once your order has shipped, you will receive shipping and tracking information when tracking is available.

2. SHIPPING & DELIVERY TIME

We currently offer shipping to customers in the United States.

The estimated delivery time is 7–15 business days after your order has been processed and shipped.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may be affected by circumstances beyond our reasonable control, including:

• Carrier delays;
• Severe weather;
• Holidays;
• High-demand periods;
• Customs or transportation issues;
• Incorrect or incomplete shipping information; or
• Other logistical disruptions.

3. ORDER TRACKING

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active or update after shipment.

Depending on the carrier, tracking information may take several business days to reflect the latest shipment status.

4. SHIPPING DELAYS

While we work to ensure that orders arrive within the estimated delivery timeframe, unexpected delays may occasionally occur.

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at:

[customer service email]

Please include your order number so our team can review the shipment and assist you.

Nothing in this policy is intended to limit any consumer rights that may apply under applicable law.

5. LOST OR UNDELIVERED ORDERS

If your order has not arrived or appears to have been lost in transit, please contact us at:

[customer service email]

Please include your order number and any available tracking information.

We will review the shipment status and available carrier information and work with you toward an appropriate resolution, where applicable.

Depending on the circumstances, the resolution may include a replacement shipment or refund, subject to our Return & Refund Policy and applicable consumer rights.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact us to review the available options.

A new shipping fee may apply if a replacement shipment is requested.

7. CHANGES TO YOUR ORDER

If you need to change your shipping address or other order information, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requested changes before the order is processed or shipped.

Once an order has entered processing or has been shipped, we cannot guarantee that changes can be made.

8. SHIPPING COSTS

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, products purchased, shipping method, promotions, or other applicable factors.

9. CONTACT US

For questions regarding shipping or delivery, please contact us:

Waggly
Pet Care & Everyday Essentials
Email: [customer service email]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM